Incident Detection and Response
On-call Coverage
A member of engineering is on-call 24/7 to respond to alerts and pages. They can escalate directly to a security team member as needed.
How it is checked
24/7 engineering on-call rotation, with escalation to security.
Framework requirements this speaks to
- SOC 2 Availability
- ISO 27001 A.5.26 (response to incidents)
Framework references are indicative: they show which requirement a control speaks to, so you can line it up against your own checklist. The authoritative mapping is the one in our SOC 2 report and our ISO 27001 Statement of Applicability, both available under NDA.
Need the evidence behind this?
Our SOC 2 report and ISO 27001 Statement of Applicability are the authoritative record. Both are available under NDA, by email - we do not host them as downloads.